Shipping policy

ORDER PROCESSING: Please allow 2 business days to process your order. Expect an email within 1-2 business days to let you know your order is on the way! 

STORE PICKUP: Store pickup is not available at this time.

LOCAL DELIVERY: Please contact us at support@winnieandwells.com to let us know you wish for your order to be delivered locally and include your full address.  Local delivery is available for addresses within a 10 miles radius of our location. Orders placed before 10am EST will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. We will confirm local delivery via email if your address fits the above criteria. You will be informed of an estimated delivery time as well.

FLAT RATE SHIPPING: Orders are generally shipped within 2 business days using USPS or UPS. Shipping for all gift box orders are free. We do not ship outside of the US at this time. You can expect delivery 3-7 days after the order has been shipped. 

EXPEDITED SHIPPING: Expedited shipping (2-day UPS select) is available for $15 per gift box. Orders placed before 10am EST will be shipped on the same day if expedited shipping is selected at checkout. Orders placed after 10am EST will be shipped the next business day.

INTERNATIONAL SHIPPING: International shipping is not available at this time. 

RETURN POLICY
All purchases from Winnie & Wells are final sale. Unfortunately, we are unable to accept returns or issue refunds for gift boxes. We encourage you to carefully review product descriptions before finalizing your purchase.

DEFECTIVE OR DAMAGED GOODS
At Winnie & Wells, we pride ourselves on our rigorous quality control to ensure that your gift arrives in perfect condition every time. However, in the rare event that your gift box arrives with a material defect or damage, please contact us within forty-eight (48) hours of receipt. To report an issue, email us at gifts@winneandwells.com with the following details:

  • The defective or damaged item(s) in your gift box.
  • A brief description of the defect or damage and its severity.
  • Photographs of the defect or damaged item(s).

Please note that we do not offer full or partial refunds for defective or damaged gift boxes. Instead, we will arrange for a replacement of the defective or damaged item as soon as possible, upon receipt of the requested information. The availability of replacement items is subject to our inventory levels. If the item is out of stock, the replacement will be processed as soon as we receive new stock from our supplier. We appreciate your patience as we work to resolve the issue promptly.

Please see our return and refund policy for more details.